Question 1

WHAT MAKES YOUR TREATMENTS DIFFERENT?

Accepted Answer

All treatments are completely bespoke. Instead of following a one-size-fits-all routine, I carefully assess your skin’s needs at every appointment and create a treatment that supports your skin barrier, restores balance, and leaves you feeling truly cared for.

Question 2

WHAT PRODUCTS DO YOU USE?

Accepted Answer

I work with only high-quality, professional-grade skincare products such as Dermaviduals and AlumierMD. These are chosen not for trends, but for their proven ability to support skin health, repair, and long-term results.

Question 3

DO YOU OFFER ADD-ONS TO FACIALS?

Accepted Answer

Yes, you can enhance your treatment with options such as Dermalux LED or Thai Foot Massage.

Question 4

HOW DO I KNOW WHICH TREATMENT TO BOOK?

Accepted Answer

If you’re unsure, I recommend starting with a Bespoke Signature Introduction or booking a Bespoke 360 Skin Consultation with OBSERV 520x analysis. This gives us the chance to look at your skin in detail and create a personalised plan that’s right for you.

Question 5

ARE YOUR TREATMENTS SUITABLE FOR SENSITIVE SKIN?

Accepted Answer

Absolutely. Skin health and barrier repair are at the heart of what I do. Every treatment is tailored, so if your skin is sensitive, reactive, or heat-prone, I’ll adapt the products and techniques to ensure it’s both safe and effective.

Question 6

HOW OFTEN SHALL I GET A FACIAL?

Accepted Answer

We recommend that you come in every 4 weeks for optimal results.

Question 7

CAN I CONTINUE MY NORMAL SKINCARE AFTER A TREATMENT?

Accepted Answer

I’ll always give you personalised aftercare advice, but generally you should avoid active ingredients, direct heat, or exfoliation for a few days. Gentle, hydrating skincare is encouraged to maintain your results.

Question 8

WHAT TYPES OF SKINCARE TREATMENTS OR PROCEDURES DO YOU OFFER?

Accepted Answer

All of our treatments directly address common skincare concerns of all skin types depending on each client’s skincare goals and needs. Our personalised facials and high-quality skincare combined with the latest technology will help keep your skin healthy and glowing.

Question 9

HOW CAN I MAINTAIN PROFESSIONAL SKINCARE RESULTS AT HOME?

Accepted Answer

We know there is no ‘one size fits all’. At Skin by Catherine Maria, we use high quality product ranges such as AlumierMD and Epionce which is available for purchase. To ensure that the correct products are being used, we will personalise the products for you, as well as providing a bespoke skincare regime plan.

Our goal is to provide you with expert advice in maintaining your skin through healthier lifestyle choices, appropriate professional products, and skincare treatments.

Question 10

HOW DO I BOOK AN APPOINTMENT?

Accepted Answer

If you would like to book an appointment, please click on ‘BOOK NOW’ which will take you to the booking system. Once you have filled in your details, you will receive an email confirmation.

Question 11

HOW FAR IN ADVANCE SHOULD I BOOK?

Accepted Answer

We recommend booking 1-2 months in advance to avoid disappointment – please note that evening slots (Wednesday and Thursday) are extremely popular with clients and we cannot guarantee that your preferred slot will be available.

Question 12

HOW DO I GET THERE?

Accepted Answer

Once you have booked an appointment, you will receive an email that will provide all details and information on how to arrive. Please read through the parking and arrival instructions before coming to your appointment.

If you are a new client and do not know how to access the back route, please ring the front doorbell. If you are an existing client, please come through the shared access back route.

Question 13

WHAT DO I DO IF I AM RUNNING LATE?

Accepted Answer

If you are running late, please let me know as soon as possible. Should you arrive more than 15 minutes late, your appointment may be shortened or cancelled.

Question 14

WHAT DO I DO IF I AM EARLY?

Accepted Answer

If you have arrived early, please wait in the car until your appointment time is due.

Question 15

WHICH PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We currently accept cash or bank transfer.

Question 16

DO YOU SELL GIFT VOUCHERS?

Accepted Answer

Yes, gift vouchers can be purchased in the studio or online. If you would like to purchase one, please send an email to info@skinbycatherinemaria.com. Please state whether you would like to have a physical or online voucher. Gift vouchers are valid for 12 months after purchase.

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